When you complete your booking, which will happen after you have submitted your credit card details and pressed the confirm button, you will reach a booking confirmation page on the website. Your booking is only complete once you reach this confirmation page. You will then be sent a confirmation e-mail shortly afterwards. Both the e-mail and the confirmation page contain the details and price of your order, along with your reference number. You should quote this reference number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the e-mail, your booking may not have been confirmed.

There is no need to reconfirm your flights before departure from the UK though you must reconfirm any onward or return flights with the airline you are traveling with.

In writing or by speaking to one of our Customer Relations agents on the telephone. All cancellation requests need to be received prior to departure. Reservations will be cancelled automatically if any payment has not been received within 72 hours of the booking. All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated.
Conditions under which cancellations can be made are explained in our booking terms and conditions.

You should expect to receive your tickets/vouchers within 7 days of your date of travel. If travel is within 7 days your ticket will be sent within 24 hours. For Registered Mail (within the UK) or courier deliveries a signatory must be at the delivery address at the time of delivery. If they cannot effect delivery a card will be left, providing you with the location of your local depot. Please take identification with you for collection.